Company Policies

Return Policy:

***ALL RETURNS MUST BE IN NEW UNUSED CONDITION. USED ITEMS WILL NOT BE ACCEPTED FOR RETURN.***

At AK Athletlic Equipment Inc, we specialize in custom-made products, which are crafted to your exact specifications. As a result, many of our items are not eligible for return. Below, you’ll find the details regarding the items that cannot be returned and the conditions for those that can.

Items Not Eligible for Return

Due to our made-to-order process and the specific nature of these products, we are unable to accept returns on items listed under any of the following categories:

• Wall Padding
• Pole and Column Pads
• Outdoor Padding
• Balance Beams
• Goal Post Pads
• Incline Mats
• Skill Shape Mats
• Soft Play
• Landing Mats
• Graphics and Logos
• Clearance Items

Reason for Non-Return Eligibility
These items are manufactured to your exact order specifications, including size, color, and custom features. Given the custom nature of these products, it is highly unlikely that another customer will require the same configuration. Additionally, because of the large size and unique design of these items, they take up significant storage space in our facility. If returned, they could sit unused for extended periods, causing deterioration. This makes it unfeasible to accept returns on these products.

Exception
In certain cases, if we choose to allow a return for items that are in a common size or color, those items would be subject to the same conditions as the returnable items listed below.

Items Eligible for Return (With Conditions)

The following items are eligible for return, but only under the conditions outlined below:

• Wrestling Mats
• Gymnastics Mats
• Ultra Shock Mats
• Martial Arts Mats

Conditions for Return

• Returns must be requested within 30 days of delivery.
• You are responsible for 100% of the return shipping costs.
• Each return is subject to a 25% cleaning/restocking fee.
• The original shipping cost is non-refundable. If the item was shipped with free shipping, the actual shipping cost will be deducted from your refund.
• Items with personalization, custom logos, custom lettering, or custom sizes are not eligible for returns or refunds.
• Items must be returned in their original packaging or in packaging that is similar to ensure safe return shipping.

Final Sale Items

• Clearance Items are marked as final sale and cannot be returned.

We hope this explanation helps clarify our return policy. If you have any questions or concerns, or if you’re unsure whether your order qualifies for return, please don’t hesitate to reach out to us at sales@akathletics.com. We’re here to help!

Cancellation Policy

Cancellations Within 24 Hours

At AK Athletic Equipment Inc we begin production on most of our items shortly after your order is placed. To ensure a smooth process for both parties, we ask that cancellations be made within 24 hours of placing your order to guarantee full cancellation and refund. Orders that are cancelled within 24 hours of being placed will receive a full refund.

Cancellations After 24 Hours

• If the order has not yet been started, you will be allowed to cancel the order and receive a full refund.
• If the order has already been started, the eligibility for cancellation will depend on the specific progress of your order. In such cases, the cancellation may be subject to restocking fees based on the amount of work that has been completed.

Customization Items

Please note that any items with customization, including but not limited to personalized logos, custom sizes, and special requests, will not be eligible for cancellation after 24 hours. Once the customization process begins, these items are considered final sale.

Items That Have Been Shipped

If your order has already been shipped when you request cancellation, our Return Policy will apply, and the cancellation will not be possible. You will need to follow the return process as outlined in our return policy for any returns or refunds.

If you have any questions regarding the status of your order or wish to inquire about the possibility of a cancellation, please don’t hesitate to contact us at sales@akathletics.com.

Shipping Policies:

All of our shipping times are an estimation of when the specific item typically leaves our facility. Shipping lead times are listed in the item description for each individual product. We ship from Columbus, OH and transit times vary depending on the end address of the Customer.  We use Fedex ground, USPS, or freight carriers shipments depending on the the size and or quantity of the order.  

AK Athletic Equipment inc. is not responsible for lost or stolen items that have been delivered.  Signature required delivery can be requested.

For freight shipments the tracking number and freight company information will be sent in an informational email when the order leaves our facility: Upon arrival please check all the boxes for visible damage. If here are any damages, let the driver know and write a word “damaged” on the delivery receipt before signing it.

Please do not write anything else on the receipt.

If you don’t sign the receipt as damaged we will not be able to file a claim against the freight company and as a result we will not be able to replace the damaged items for free.

The liftgate and/or inside delivery services are available for an additional cost of $150.00 each.

Please contact our company for an approval for any additional services.

Please do not request any services directly through the freight company to avoid high-cost charges.  

The freight truck delivery driver will call at least 24 hours prior to delivery to make sure that someone is available to sign for delivery.

Guidelines for Custom Digitally Printed Padding Across Multiple Sections:

Given the nature of custom printing, it's challenging to achieve exact color matches when reprinting individual panels, especially after some time has passed since the original order. Due to this challenge please note that if a reprint is required due to a customer error, the following conditions will apply:

1. Complete Reprint Required for Color Match: If you need a reprint due to a customer error, we recommend reprinting the entire job to ensure consistent color and design. This option carries the full cost of reprinting all custom-printed panels.

2. Partial Reprints with Color Variations (available on wood backed wall padding only): If you opt to reprint only a portion of the job, we cannot guarantee that the color will match the original. Additionally, for partial reprints, we cannot align the design across different sections. Therefore, only the vinyl will be replaced, and it will be the customer's responsibility to restaple it to the original foam and wood and align the design themself. Please note that if there is a visible color discrepancy after a partial reprint, we will not reprint a third time, and there will be no refunds if the reprint does not match the original color.

3. Customer Responsibility for Costs: Any reprint costs, including shipping and handling, are the customer's responsibility unless the reprint is needed due to a fault on our part. If it's our error, we will cover all reprinting expenses.

Warranty information:

All products manufactured by AK Athletic Equipment has a 1 year warranty against defective materials when properly installed and used for the purpose of which the products are designed. The 1 year begins from the delivery date of the order. No product shall be returned without written permission from AK Athletic Equipment.

Warranty does not cover

AK Athletic Equipment has the option to repair or replace a product during the 1 year warranty period. AK Athletic Equipment reserves the exclusive right to consider all warranty claims submitted by the customer and to make warranty claim decisions on a case-by-case basis.

Submitting a claim

To enter a claim under the terms of the warranty, the customer’s must send a written statement of claim, a copy of the original invoice and supporting photographs must be submitted to sales@akathletics.com

Rights to Refuse Service

AK Athletic Equipment Inc. reserves the right to refuse service to customers that harass our employees via any form of communication.  Disrespectful, or unprofessional behavior will result in a cancellation of any open order and any possible future orders.

Order Accuracy

We strive to make each order perfectly but we reserve a 1% margin of error for size of either products or logos.  Products that are within this margin of error are not eligible for returns or refunds.