Company Policies
Return Policy:
***ALL RETURNS MUST BE IN NEW UNUSED CONDITION. USED ITEMS WILL NOT BE ACCEPTED FOR RETURN.***
For a non-damaged unused return the customer is responsible for 100% of the return cost. Each return is subject to a 25% cleaning/restocking fee and must be shipped back within 30 days from delivery. The original shipping cost is not eligible for a refund. If the item you are returning had free shipping, the actual cost of shipping will be deducted from your refund amount if returned. Any items with personalization, custom logos, custom lettering, or custom sizes are not eligible for returns or refunds. All pole pads and column pads are made to order and are not eligible for returns. Wood Backed and Easy stick wall padding are not returnable and not refundable. All clearance items are final sale and are not eligible for return.
Cancellation Policy:
Orders containing “non-stock” items can not be cancelled after 24 hours. Orders that are stock items can only be changed or cancelled within 48 hours of the original order date. Orders cancelled after this time period will be considered a return and will be subject to our return policy.
Shipping Policies:
All of our shipping times are an estimation of when the specific item typically leaves our facility. Shipping lead times are listed in the item description for each individual product. We ship from Columbus, OH and transit times vary depending on the end address of the Customer. We use Fedex ground, USPS, or freight carriers shipments depending on the the size and or quantity of the order.
AK Athletic Equipment inc. is not responsible for lost or stolen items that have been delivered. Signature required delivery can be requested.
For freight shipments the tracking number and freight company information will be sent in an informational email when the order leaves our facility: Upon arrival please check all the boxes for visible damage. If here are any damages, let the driver know and write a word “damaged” on the delivery receipt before signing it.
Please do not write anything else on the receipt.
If you don’t sign the receipt as damaged we will not be able to file a claim against the freight company and as a result we will not be able to replace the damaged items for free.
The liftgate and/or inside delivery services are available for an additional cost of $150.00 each.
Please contact our company for an approval for any additional services.
Please do not request any services directly through the freight company to avoid high-cost charges.
The freight truck delivery driver will call at least 24 hours prior to delivery to make sure that someone is available to sign for delivery.
Guidelines for Custom Digitally Printed Padding Across Multiple Sections:
Given the nature of custom printing, it's challenging to achieve exact color matches when reprinting individual panels, especially after some time has passed since the original order. Due to this challenge please note that if a reprint is required due to a customer error, the following conditions will apply:
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Complete Reprint Required for Color Match: If you need a reprint due to a customer error, we recommend reprinting the entire job to ensure consistent color and design. This option carries the full cost of reprinting all custom-printed panels.
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Partial Reprints with Color Variations (available on wood backed wall padding only): If you opt to reprint only a portion of the job, we cannot guarantee that the color will match the original. Additionally, for partial reprints, we cannot align the design across different sections. Therefore, only the vinyl will be replaced, and it will be the customer's responsibility to restaple it to the original foam and wood and align the design themself. Please note that if there is a visible color discrepancy after a partial reprint, we will not reprint a third time, and there will be no refunds if the reprint does not match the original color.
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Customer Responsibility for Costs: Any reprint costs, including shipping and handling, are the customer's responsibility unless the reprint is needed due to a fault on our part. If it's our error, we will cover all reprinting expenses.
Warranty information:
All products manufactured by AK Athletic Equipment has a 1 year warranty against defective materials when properly installed and used for the purpose of which the products are designed. The 1 year begins from the delivery date of the order. No product shall be returned without written permission from AK Athletic Equipment.
Warranty does not cover
AK Athletic Equipment has the option to repair or replace a product during the 1 year warranty period. AK Athletic Equipment reserves the exclusive right to consider all warranty claims submitted by the customer and to make warranty claim decisions on a case-by-case basis.
Submitting a claim
To enter a claim under the terms of the warranty, the customer’s must send a written statement of claim, a copy of the original invoice and supporting photographs must be submitted to sales@akathletics.com
Rights to Refuse Service
AK Athletic Equipment Inc. reserves the right to refuse service to customers that harass our employees via any form of communication. Disrespectful, or unprofessional behavior will result in a cancellation of any open order and any possible future orders.
Order Accuracy
We strive to make each order perfectly but we reserve a 1% margin of error for size of either products or logos. Products that are within this margin of error are not eligible for returns or refunds.
