fax: (614) 920-3233
We accept School
For a non-damage return the customer is responsible for 100% of the return cost. Each return is subject to a 25% cleaning/restocking fee and must be shipped back within 30 days of original purchase. Any items with personalization, custom logos, custom lettering, or custom sizes are not eligible for returns or refunds. All pole pads and column pads are made to order and are not eligible for returns. Custom Wood Backed wall padding is non returnable and non refundable.
Orders containing “non-stock” items can not be cancelled after 24 business hours. Orders that are stock items can only be changed or cancelled within 48 business hours of the original order date.
Estimated shipping and delivery dates are not exact indications on when the items will be received.
For freight shipments the tracking number and freight company information will be sent in an informational email when the order leaves our facility: Upon arrival please check all the boxes for visible damage. If here are any damages, let the driver know and write a word “damaged” on the delivery receipt before signing it.
Please do not write anything else on the receipt.
If you don’t sign the receipt as damaged we will not be able to file a claim against the freight company and as a result we will not be able to replace the damaged items for free.
The liftgate and/or inside delivery services are available for an additional cost of $150.00 each.
Please contact our company for an approval for any additional services.
Please do not request any services directly through the freight company to avoid high-cost charges.
The freight truck delivery driver will call at least 24 hours prior to delivery to make sure that someone is available to sign for delivery.